Coupons
FAQ

    2. What is merewards?

    merewards is Mediacorp's loyalty rewards programme featuring exciting member perks such as cashback, promos, and coupons, and awesome lifestyle content!
    - Earn cashback when you travel and shop
    - Savour 1-for-1 dining offers at restaurants, cafes and bars around Singapore
    - Access attractive promos and coupons from our partners
    - More surprises and delights curated just for you

    How do I become a member?

    It's simple! Sign up or sign in with meconnect on our website or app, and you are on your way to enjoying fabulous deals! Remember to update all the fields in your profile, so we can serve you with personalised rewards!

    3. How do I update my profile?

    Click on "Account" at the top right-hand corner of the homepage on the desktop or “Account” on the bottom-right of the merewards app, followed by “Manage meconnect account”. Fill in all fields to help us get to know you better.
    Kindly note that if you log in using your social media account, you will not be able to edit your profile information.

    My current email is no longer in use. Can I change my email address?

    The system does not allow a change of email address. Here’s what you can do:
    1. Request for a payout (if you have at least Singapore Dollars $10.00) in your Redeemable Cashback account.
    2. Create a new merewards account using your new email address. Please note that any amount in your old account will not be transferred into the new account.

    Is my Cashback transferable?

    Your Cashback is non-transferable, but you can encourage your family and friends to sign up for an account to enjoy our perks too!

    How do I view my past transactions?

    Your Cashback activities will be displayed on the Cashback page, and purchases will be displayed on the Transactions page under Account.

    4. What is Cashback?

    Enjoy greater savings when you shop with us! Cashback allows you to receive a percentage of the money you spend in the form of real cash.

    How do I earn Cashback?

    1. Look through our list of partners under the categories: Travel and Shop.
    2. Found something you fancy? Make a transaction by clicking on your preferred brand.
    3. Receive a percentage (as stated in the Terms & Conditions) of your money back.
    4. Look for your transaction on your Cashback page in your Account.
    5. Request a payout once you have accumulated at least Singapore Dollars $10.00 in your Redeemable Cashback account.
    6. This money will be deposited directly into the specified local bank account you requested during payout (so please ensure that the details are accurate!).

    How long does it take for the cash to be paid out?

    Once you have requested for a payout, please give us up to 14 working days to process the payment.

    What are the payout requirements?

    1. Minimum payout is Singapore Dollars $10.00.
    2. Only Redeemable Cashback can be paid out.
    3. Maximum payout is Singapore Dollars $300.00.
    4. Maximum 1 payout a day.
    5. Payouts can only be made to a local bank account in Singapore Dollars.

    How do I know if my Cashback is tracked?

    Once you have made a transaction that qualifies for Cashback, you will see the Cashback reflected in your Pending Cashback account up to 60 working days later. For flights and hotels, the transaction will take up to 120 days to be confirmed once your booking has been successfully completed (after you have completed your trip and hotel stay).

    Is there an expiry date for Cashback?

    Your Redeemable Cashback will expire if, for a continuous period of more than 460 days, you have not made any transactions that earn you Cashback.
    Upon expiry, the full amount in your Redeemable Cashback account will be forfeited.

    Why didn’t I get my Cashback?

    Here are a few reasons we can think of:
    1. Your transaction does not qualify for Cashback. Please read through the terms and conditions under each listing to ensure how your Cashback will be awarded.
    2. You did not enable cookies.
    3. You did not make your transaction from the last link from merewards.
    4. You may have just transacted recently. Please wait up to 60 working days for the Cashback to be reflected in your account.
    5. You have made a cancellation, return, or exchange of your order.
    6. Cashback will only be rewarded to users if the cashback amount for the item is $0.01 and more.

    Who do I reach out to if I received the wrong Cashback amount?

    Please contact us at tellme@merewards.sg with proof of purchase and the amount of cashback received. Kindly note that users should contact merewards within 1 month of their purchase if there are any discrepancies such as missing cashback. If any later, Mediacorp (merewards) will not be able to investigate further and hold any responsibilities.

    Is the Cashback transferable?

    Your Cashback is non-transferable, but you can encourage your family and friends to sign up for an account to enjoy our perks too!
    If you have further questions, please contact us at tellme@merewards.sg and we will get back to you within three working days.

    Will my Cashback get forfeited?

    Please note that the maximum amount of Redeemable Cashback is $999. Any and all Cashback earned once you have reached this maximum amount will be forfeited. Before your Redeemable Cashback reaches this limit, we may send you email reminders. Nonetheless, it remains your sole responsibility to ensure that your Redeemable Cashback does not exceed $999.

    Can I deposit my Cashback into a non-Singapore bank?

    No, only Singapore banks are allowed.

    I did the Cashback steps correctly but have yet to see it reflected in my account after 60 days. Who can I contact?

    Send us an email to tellme@merewards.sg with proof of purchase, email address, and whether you purchased via desktop or mobile. Please note that the investigation with the merchants may take up to 90 – 120 days.

    5. What is 1-for-1 Dining?

    1-for-1 Dining allows you to enjoy incredible savings with exclusive 1-for-1 dining offers at participating restaurants in Singapore.

    Is 1-for-1 Dining free?

    Yes, it is. There is currently no membership or subscription fee for 1-for-1 Dining. Simply pay your bill as reflected in your receipt at the restaurant during your visit.

    How do I enjoy the offers?

    1. Open your merewards app.
    2. Click on Food on the category bar at the top.
    3. Choose your preferred restaurant or search for the restaurant name, or filter by Cuisine, Location, or Price.
    4. Show the app to the restaurant staff before ordering to confirm the offer.
    5. When making payment at the cashier, show the app to the restaurant staff and, after verification, the restaurant staff will enter a 4-digit merchant code.
    6. Enjoy your 1-for-1 offer!

    What are the terms like?

    1. You may enjoy up to three 1-for-1 dining offers for every restaurant.
    2. Each offer can only be redeemed once.
    3. 1-for-1 Dining is governed by the above and General Terms and Conditions.

    Are the offers transferable?

    They are non-transferable, but you can encourage your family and friends to sign up for an account to enjoy our perks too!

    6. What is Travel?

    Travel allows you to search for the best flight and hotel deals through our partners and earn cashback.

    How do I use Travel?

    1. Sign up for or log into your merewards account.
    2. Click on Travel on the category bar at the top > Choose either Hotels or Flights.
    3. For Hotels:
    (a) Enter your destination, check-in and check-out dates, as well as the number of guests per room.
    (b) Click on search once all the necessary information has been provided.
    (c) You will be redirected to Trip.com with the relevant search results. Select your hotel of choice, and the best price of the hotel will be displayed.
    (d) Complete your booking. Enjoy your stay when the day comes!
    4. For Flights:
    (a) Enter your destination, as well as your travel dates.
    (b) Click the search button once all the necessary information has been provided.
    (c) You will be redirected to Trip.com with the relevant search results. Select your flight/s of choice.
    (d) Complete your booking. Enjoy your flight when the day comes!

    Is the Cashback transferable?

    Your Cashback is non-transferable, but you can encourage your family and friends to sign up for an account to enjoy our perks too!

    7. What is Shop?

    Shop allows you to search for the best deals on merewards and make purchases that earns cashback.

    How do I use Shop?

    1. Sign up or log into your merewards account.
    2. Click on Shop on the category bar at the top.
    3. Start Shopping:
    (a) Search the brand name using free text or by browsing through the different categories. You can also sort by alphabetical order or cashback amount.
    (b) Click on the brand you would like to browse or purchase from.
    (c) Click on 'Buy now' and you will be redirected to the brand's site.
    (d) Select the item of your choice and make your purchase!

    Is the Cashback transferable?

    Your Cashback is non-transferable, but you can encourage your family and friends to sign up for an account to enjoy our perks too!

    8. What are coupons?

    Coupons are perks that we have curated just for you! From direct discounts to recreational activities and fashion and beauty brands, there is something for everyone.

    Are coupons free?

    Yes, simply sign in to enjoy the direct discounts listed.

    Where can I find the coupons?

    Click on the "Coupons" icon at the top right-hand corner of the homepage on the desktop or tap on the "Coupons" tab on the navigation bar at the bottom of the merewards app.

    I am trying to redeem a coupon, why does it say that I have reached the "maximum number of redemptions"?

    Coupons may be limited in some way. For example, a coupon may be limited to one redemption per user, or there may only be a fixed number of redemptions available. But keep checking back, we may renew them or provide new coupons!

    How do I use the coupons?

    Two ways:
    For offline partners, you will have to head down to the store. Open the merewards app and find their listing, click on "Tap to redeem", and the staff will key in a merchant code and you can enjoy the discount at the venue itself.
    For online purchases, get your coupon code when you click “Get Coupon Code” on merewards. Check out with the code on the brand’s website to enjoy the discount.

    Are coupons transferable?

    They are non-transferable, but you can encourage your family and friends to sign up for an account to enjoy our perks too!

    9. Can I get a refund after I have made a purchase?

    All purchases are final, and there are strictly no refunds or exchanges allowed.

    Do I need a paypal account?

    Besides PayPal, we also accept payment via credit or debit cards. Please enter your credit/debit card details if you do not have a PayPal account.

    I am not sure if my payment went through. Help!

    If you have any queries, email us at tellme@merewards.sg and we will get back to you as soon as we can.

    10. Why is my merewards app not working?

    Try reinstalling the app, signing out and signing in again, or alternating between Wi-Fi and mobile data.

    How can I close my merewards account?

    Contact us at tellme@merewards.sg and we’ll assist you from there.

    How can I subscribe to merewards newsletter?

    Log in to meconnect here (https://login.mediacorp.sg) > eNewsletter Subscriptions > click Subscribe to merewards.

    How can I update my personal particulars such as my mobile number?

    Log in to meconnect (https://login.mediacorp.sg) > Update Profile.

    I have been charged incorrectly. What do I do next?

    Contact us at tellme@merewards.sg. If the transaction took place on a third-party site, you would need to email them directly.

    What is the Wishlist used for?

    The Wishlist is a place for you to save the items you were eyeing. Each transaction is not confirmed until you check out and make the necessary payment (if any). As these items are not reserved, don't wait too long to check out, as popular items with limited quantity may run out of stock very quickly, even if you have them in your Wishlist.

    Why can't I download the merewards app?

    The merewards app requires iOS 9 or Android 7.0, or later. Try downloading again after you have updated your mobile operating system.

    I am interested to work with merewards as a partner. How do I do so?

    Email us at tellme@merewards.sg and our partnership team will be in touch with you shortly.

    None of the questions listed here are what I'm looking for, how can I reach you?

    If you have further questions, please contact us at tellme@merewards.sg and we will get back to you within three working days.