Besides eating, shopping is our favourite past time and as Singaporeans, we’re always up for good deals and bargains, right? Joining long queues for massively discounted or free items are almost second nature to us. When you shop via merewards, there’s no need to wait for the Great Singapore Sale – shop guilt-free, anywhere and anytime with Cashback on your favourite brands.

If this is your first-time earning Cashback, here’s the breakdown of how it works.

1. How does Cashback work?

Essentially, it’s similar to cash rebates for a credit card. In our merewards Desktop or App, click on any brands under Shop, click on ‘Buy Now’ and shop as per normal.

After you complete your purchase or booking, you’ll earn a percentage of your total spend. Do note that cashback isn’t immediate, and you can’t use it in the same purchase. You will still need to pay the full amount.

Please ensure your last point of contact is from our Shop listings, otherwise, we won’t be able to track your transactions and provide you with the Cashback. For more details, please read the T&Cs under each listing carefully. Not sure how it works? Check out our video with IMDA below.

2. How can I get my Cashback amount?

- Sign up and log in to your merewards account on the app or website. You may use your meconnect account (logins used for other Mediacorp products such as mewatch, melisten, Channel News Asia etc.), as we are connected via Single Sign-On.
- Click the Shop tab and select your favourite category or brand listed.
- Read through the ‘Description’ for any promo codes that you can apply at checkout, the ‘Details’ for the Cashback amount you’ll be earning and most importantly, do read the ‘Terms and Conditions’.
- Once done, click on ‘Buy Now’, and you’ll be redirected to the brand’s website.
- Complete your transaction on their website, and if your transaction is eligible for Cashback, it will be reflected in your account within seven to 14 working days.

3. How will I see my total Cashback details?

Upon each confirmed transaction, you will receive an email to inform you that your cashback was successfully tracked and is under ‘Pending’ status. Once our partner (the brand you bought from) confirms your purchase, which can take up to 120 days, we’ll update your Cashback status accordingly to ‘Approved’ or ‘Rejected’.

4. How can I withdraw my Cashback?

You can request a payout if you have a minimum of S$10 in Redeemable Cashback. The maximum payout amount is S$300 and only one payout request per day. Please note that Cashback deposit is only allowed for Singapore banks.

5. Can I use my Cashback for purchases?

No, but you can request a payout and use it for your future purchases.

6. Is the Cashback transferable?

No, but you can encourage your family and friends to sign up for a merewards account to enjoy our perks too! If you have further questions, please contact us at tellme@merewards.sg and we’ll get in touch within three working days.

7. I did the Cashback steps correctly but have yet to see it reflected in my account after 14 days. Who can I contact?

No worries! Send us an email to tellme@merewards.sg with proof of purchase, email address, and if you purchased via Desktop or Mobile. Please note that investigation with the merchants may take up to 90 – 120 days.

8. Will my Cashback get forfeited?

The maximum Redeemable Cashback amount is S$999, any amount above S$999 may be forfeited. Before your Redeemable Cashback reaches this limit, we may send you email reminders. Nonetheless, it remains your sole responsibility to ensure that your Redeemable Cashback does not exceed S$999.

If you have existing Cashback in your account but have not transacted for more than 450 days, your Cashback may also be forfeited.

9. Sounds great! But, what’s the catch?

There’s no catch! To ensure your Cashback is credited, you will need to sign up or log in for a merewards account so we can credit it to your account and track it accordingly.

When you’re about to make a purchase, do remember that your last point of contact should be from our merewards website or app before proceeding to our third-party site. Otherwise, your purchase will not be tracked, and no Cashback will be issued.

10. Where can I find out more about merewards Cashback?

You can read more here, where you can find other information besides Cashback. With merewards, you’ll enjoy a world of rewards with endless options from Shop, Travel (coming soon) and Food (1-for-1 Dining).

Start saving while you shop via merewards today!